Terms of service

1. Who we are

EO Design ("we", "us", "our") is the trading name of Eleanor Osada, a sole trader based in the United Kingdom. Full contact and business details are set out in our Legal Notice / Contact Information.

2. What we sell

We sell fine art prints of original concert photography, available as physical prints in advertised sizes and/or as digital downloads, as described on each product listing.

3. Orders and acceptance

Placing an order is an offer to buy, which we're free to accept or decline — for example, in the case of a pricing or listing error, or if we're unable to fulfil an order for any reason. If we decline or cancel an order after payment, you'll receive a full refund. A contract between us is only formed once we've confirmed and processed your order.

4. Pricing and currency

Prices are set in British Pounds (GBP) and may be shown in your local currency at checkout for convenience, converted at the prevailing exchange rate. Prices may change at any time, but changes won't affect orders already placed. All prices include any applicable charges we're responsible for; shipping is shown separately at checkout.

5. Payment

Payment is processed securely through our checkout provider. We do not see or store your full card details.

6. Copyright and intellectual property

All photographs sold through this store, whether as physical prints or digital files, remain the copyright of Eleanor Osada / EO Design. Purchasing a physical print does not transfer any copyright or reproduction rights — it's sold for personal display only. Digital file purchases are governed by our separate Digital File Personal Use Licence, provided at checkout, which sets out exactly what you may and may not do with the file.

7. Delivery

See our Shipping Policy for delivery regions, timelines, and costs.

8. Cancellations and returns

See our Returns & Refunds Policy.

9. Your statutory rights

Nothing in these terms affects your statutory rights as a consumer under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013), or equivalent mandatory consumer protection law in your own country if you're ordering from outside the UK.

10. Our liability

We aren't liable for indirect or consequential losses. Where something does go wrong with an order, our liability is limited to the value of that order. Nothing in these terms limits or excludes liability that can't lawfully be limited or excluded, such as liability for death or personal injury caused by negligence, or for fraud.

11. Governing law

These terms are governed by the law of England and Wales. If you're a consumer based elsewhere, you may also benefit from mandatory protections under the law of your own country, which this clause doesn't affect.

12. Changes to these terms

We may update these terms from time to time; the current version will always be available on this page.

13. Contact

Questions about these terms: hi@e-o.design.